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Privacy Policy
How we collect, use and protect your personal data, and what rights you have over it.
1. Introduction
This Privacy Notice explains how BCCH International Ltd, trading as The London College of Clinical Hypnotherapy International (LCCHI), collects, uses, stores and protects personal data when you use our website, enquire about our services, enrol on a course, participate in our training programmes, or otherwise interact with us.
BCCH International Ltd (Company No. 17034638) is registered in England and Wales. The London College of Clinical Hypnotherapy International (LCCHI) is a trading name operated by BCCH International Ltd. BCCH International Ltd is the data controller and is responsible for your personal data.
Throughout this Privacy Notice, “we”, “us” and “our” refer to BCCH International Ltd / LCCHI.
Contact email: info@lcchi.co.uk
We aim to ensure that the personal data we hold about you is accurate and current. Please inform us if your personal information changes.
2. What data do we collect about you, for what purpose and on what ground do we process it?
We may collect and process the following categories of personal data, depending on your relationship with LCCHI and the services you use.
Identity & Contact Data
This may include:
- Name
- Title
- Address
- Email address
- Telephone number
- Date of birth where relevant
- Other information necessary to identify and communicate with you
We may use this information to respond to enquiries, administer enrolments, provide services, communicate with students and maintain appropriate records.
Course & Student Data
Where you enrol on or participate in an LCCHI course, we may process information relating to:
- Course enrolment
- Attendance
- Course progress
- Assessments and examinations
- Certification
- Communications relating to your training
- Relevant correspondence and administrative records
This information is used to administer and deliver our educational services and maintain appropriate academic and administrative records.
Financial & Transaction Data
This may include:
- Payment information
- Course fees
- Payment history
- Transaction information
- Refund information where applicable
Payments may be processed through third-party payment providers, including Stripe and PayPal. We do not normally retain complete payment-card details ourselves where these are processed securely by the relevant payment provider.
Technical Data
When you use our website, we may collect technical information such as:
- IP address
- Browser type and version
- Device information
- Time zone
- Operating system
- Website usage information
- Information collected through cookies and analytics technologies
This information may be used to operate, maintain, secure and improve our website and services.
Marketing Data
This may include:
- Your preferences for receiving marketing communications
- Your communication preferences
- Records of your consent or other applicable marketing permissions
- Information about your interaction with our marketing communications
You may opt out of marketing communications at any time.
Special Category Data
In certain circumstances, particularly in connection with clinical hypnotherapy training, student welfare, safeguarding, supervision or other legitimate educational requirements, we may need to process information concerning your health or wellbeing.
Health information is special category personal data under UK data protection law and requires additional protection. We will only process special category data where we have identified an appropriate lawful basis under Article 6 of the UK GDPR and an appropriate condition for processing under Article 9, together with any other safeguards required by law.
The particular basis and condition used will depend on the purpose for which the information is being processed. Where appropriate, we will provide additional information or seek your consent where consent is the appropriate basis for the particular processing.
3. How we collect your personal data
We may collect personal data:
- Directly from you through enquiries, forms, applications and enrolment documents.
- When you communicate with us by email, telephone or other communication methods.
- When you enrol on or participate in an LCCHI course.
- Through our website and online forms.
- Automatically through cookies and analytics technologies.
- Through payment providers when you make a payment.
- From third-party service providers where necessary to provide our services.
- From publicly available sources where appropriate and lawful.
We aim to collect only information that is relevant and necessary for the purposes for which it is used.
4. Lawful basis for processing
We will only process personal data where we have a lawful basis to do so. Depending on the circumstances, the lawful bases we may rely upon include:
- Performance of a contract – where processing is necessary to provide a course, service or other contractual arrangement.
- Legal obligation – where we are required to process information to comply with a legal or regulatory requirement.
- Legitimate interests – where processing is necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and interests.
- Consent – where we have asked for and obtained your consent and consent is the appropriate lawful basis for the processing.
Where we process special category data, we will also identify and rely upon an appropriate Article 9 condition in addition to the relevant Article 6 lawful basis.
5. Marketing communications
We may use your contact details to provide information about LCCHI courses, events, masterclasses, educational opportunities and other relevant services. Where required, we will obtain your consent before sending certain types of electronic direct marketing.
You may opt out of marketing communications at any time by:
- Using the unsubscribe link included in our marketing emails; or
- Contacting us at info@lcchi.co.uk.
Opting out of marketing communications will not affect communications that are necessary for the administration of a course, service or other existing relationship with LCCHI.
6. Data sharing
We may share personal data with trusted third parties where this is necessary, lawful and appropriate for the purposes described in this Privacy Notice. These may include:
- Professional advisers, such as accountants, insurers and legal advisers.
- Payment providers, including Stripe and PayPal.
- IT, website hosting and technical service providers.
- Email and communication service providers.
- Course administration or educational service providers.
- Professional or academic partners where necessary for the delivery or administration of a course or service.
- Government, regulatory or law-enforcement authorities where we are legally required to do so.
- Other organisations where sharing is necessary to protect the safety or welfare of an individual or to comply with a legal obligation.
We require appropriate third parties that process personal data on our behalf to respect the security and confidentiality of that information and to process it only in accordance with applicable data-protection requirements.
7. International transfers
Some of our service providers may process personal data outside the United Kingdom. Where personal data is transferred outside the UK, we will ensure that the transfer is lawful and that appropriate safeguards are in place, such as:
- A UK adequacy regulation where applicable; or
- Appropriate contractual safeguards or other lawful transfer mechanisms.
Where required, further information about relevant international transfers and safeguards can be obtained by contacting us.
8. Data security
We take the security of your personal data seriously. We use appropriate technical and organisational measures designed to protect personal data against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Destruction
- Alteration
- Accidental or unlawful processing
Access to personal information is restricted to those who need it for legitimate purposes.
No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security. However, we take appropriate steps to protect the information entrusted to us.
9. Data retention
We retain personal data only for as long as it is necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, regulatory, professional, contractual or safeguarding requirements. Different types of information may therefore be retained for different periods.
For example, financial and accounting records may need to be retained for the period required by applicable tax and accounting requirements.
Student, course, assessment, certification and other educational records may be retained for appropriate periods to enable LCCHI to administer courses, verify qualifications and meet its legal, professional and legitimate organisational requirements.
Where special category or safeguarding information is held, it will be retained only for as long as there is a legitimate and lawful reason to retain it.
When personal information is no longer required, it will be securely deleted or destroyed, subject to any legal or regulatory requirement to retain it.
10. Your legal rights
Depending on the circumstances and the lawful basis on which we process your personal data, you may have rights under UK data-protection law including:
- The right to be informed about how your personal data is used.
- The right of access to personal data we hold about you.
- The right to rectification of inaccurate or incomplete personal data.
- The right to erasure in certain circumstances.
- The right to restriction of processing in certain circumstances.
- The right to object to certain types of processing.
- The right to data portability where applicable.
- The right to withdraw consent where processing is based on consent.
Not all rights apply in every circumstance. This depends on the nature and lawful basis of the processing.
If you wish to exercise any of your rights, please contact us at info@lcchi.co.uk. We may need to request information to confirm your identity before responding to certain requests.
11. Data protection complaints
If you have a concern or complaint about how we have handled your personal data, please contact us in the first instance at info@lcchi.co.uk. We will handle data-protection complaints appropriately and in accordance with our legal obligations.
If you remain dissatisfied, or if you believe that your personal data has been handled unlawfully, you have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk.
12. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website to operate correctly, while others may be used for analytics, website performance or other purposes.
Where consent is required for cookies or similar technologies, we will provide an appropriate mechanism for obtaining and managing that consent.
Further information about the cookies used on our website is available in our Cookie Policy.
13. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, the way we process personal data, or changes in applicable legislation and regulatory guidance. When we make significant changes, we will take appropriate steps to bring them to your attention.
The date at the end of this Privacy Notice indicates when it was last updatedAugust 2026
Last updated: August 2026
14. Contact us
If you have any questions about this Privacy Notice, how we use your personal data, or your data-protection rights, please contact us:
BCCH International Ltd
Trading as The London College of Clinical Hypnotherapy International (LCCHI)
Company No. 17034638
Registered in England and Wales
Registered Office:
10a High Street
Chislehurst
Kent
BR7 5AN
Email: info@lcchi.co.uk
Telephone: 020 4629 7286 (UK)
Outside UK: +44 20 4629 7286